Hecho ships worldwide, direct from Oaxaca, Mexico. 

Given the current strikes and roadblocks throughout Mexico, we have chosen not to enable our website for direct online shopping at this time. This is an intentional decision that has currently been implemented in order to best manage client expectations, and will change once things have stabilized.

If you are interested in placing an order, please contact us directly for details around ordering, payment and shipping quotes at:

Returns, Refunds and Exchanges

Hecho does not offer returns, refunds or exchanges at this time. If you have questions regarding individual pieces, or would like to see additional products photos, please email us directly and we would be happy to provide any insight required. Additionally, if you have an issue with your order, we will work with you to remedy the situation. 

Shipping Times, Border Clearance and Custom Fees

We provide clients with a tracking number so that they can check the delivery progress from Oaxaca, Mexico to the final delivery destination.

Shipments to Canada and the United States generally take four working days for delivery, with other countries take a bit longer. Contact us directly for inquiries. We will be happy to provide insight.

While we take care to arrange our shipments for smooth border crossings, issues may occur. Unfortunately, we do not have any control over this. Any fees that result from customs revisions and delays are the responsibility of our retail clients – not Hecho.

We take time to pack our orders with care. Breakables are packed in bubble wrap and placed in the boxes to avoid breakage. That said, pieces are sometimes removed by customs or boxes are occasionally not handled delicately. Unfortunately, we have no control over this and do not offer replacements if damage occurs during shipping. 

Clients do have the option to pay for extra insurance, if they feel more comfortable doing so. We're happy to provide details.